Customer Service
1. Before signing an official contract with our customers, we will
help to analyze and provide professional solutions, recommdations
based on the project information provided by customers.
2. An experienced tech-team are ready to meet your special
requirements.
3. Your inquiry related to our products or price will be replied in
24 hrs
4. Keeping our customers update about the orders' production
process and arrange quality checking in the workshop is available
if you want.
5. Online techinical supports are available for the whole product
life. Oversea services are available with extra fees.
Specifications
Steel Used on the Bucket
| Hydraulic Thumb grab bucket |
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| Material | Q345B+NM400 |
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| Ton | 1.5Tons |
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| Weight | |
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| Package | wooden pallet/ case |
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| Color | customize |
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| Delivery time | 15 working days after receive advance payment |
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| Certifications | ISO9001:2015/SGS |
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| OEM | available |
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| Performance | Contral the thumb's open and close with cylinder, working with
bucket. |
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FQA
1. ARE YOU A FACTORY OR TRADING COMPANY?
We are a factory based in Guangzhou, China. And we've gained the
export certification. Feel free to let our sales know ahead, if you
planed for paying a visit to our factory.
2. DO YOU ACCPET OEM? WHAT'S YOUR MOQ? ANY EXPERIENCE FOR OEM?
We accept OEM for every product that we produce; There is no MOQ
for any of our product if you wanted a OEM; We've been doing OEM
ever since the year we established our factory, which is 2010
3. IS YOUR DELIVERY ALWAYS ON TIME?
We can't promise about the freight but what we can do is shortening
our lead time while keep the same quality level. So there will not
be any problem even if the sea freight delay for a couple days.
4. WHY DON'T YOU HAVE A CE CERTIFICATIONS?
Ce certification is for one product, not the whole factory, and we
have way too many product lines to registered CE for, but our
customers from Europe said it's easy to solve the CE problem. And
we are working on the CE certifications registration process, in
order to save our customers' time in the furture.
5. HOW AM I START ORDERING?
First, talk to our sales about your machine medel, working
conditions, special needs, deadlines. Then, our sales will provide
the details you need. All inquiry will be responed within 24 Hours.
6. CAN YOU KEEP ME UPDATE ABOUT MY ORDERS' PRODUCTION PROCESS?
Of course, unlike others who might hide their production process,
our production process are totally open for our customers. Feel
free to inform our sales about your needs.
Tag: bucket thumb attachment, excavator bucket with thumb, excavator
thumb grab
